Operations Coordinator
About this Position
Come Join our Winning Team!
Compensation: $36K - $40K annually, based on experience and qualifications
CLI provides outstanding benefits, including medical, dental, and life insurance after 90 days
PTO and paid holidays
We maintain a drug-free workplace
We perform pre-employment substance and background testing
Job Duties:
The Operations Coordinator is responsible for quality control of service work orders by coordinating with the field technicians and billing department to ensure timely, high-quality input into billing. Also provides support to the Director of Operations as requested.
This position is responsible for (but not limited to) the following:
Provides Quality Control for all Service paperwork
Reviews exception cases for all service paperwork working with the billing department
Make the initial contact with field personnel with coaching and feedback regarding tablet discrepancies & data quality issues
Tracks quality and issues of all techs for training purposes – send to appropriate Manager
Sage Processing
Data Entry
Provides support to Technicians in managing and documenting time
Assists all technicians with managing time
Corrects and adjusts all-time for technicians and electricians
Add special instructions to the customer profile
Assists Director of Operations
Maintain a positive and collaborative team environment for the entire Operations Department
Takes initiative and adapts to other responsibilities when tasked
Other duties as assigned
Qualifications:
- Ability to communicate both verbally and through writing in a professional, courteous and knowledgeable manner.
- Ability to multitask (using several screens and browsers and at the same time, talking on the phone while navigating the system).
- Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner.
- Ability to comprehend, summarize, edit and paraphrase data.
- Ability to browse the internet and also use the internal systems and websites for our customers.
- Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files, and PowerPoint presentations.
- Ability to create, navigate, search and update Colorado Lighting’s systems. (work orders, reports, quotes, invoices, etc, emails).
- Ability to use office equipment (i.e., fax, phone, scanner, copier, mail).
- Proficiency in SAGE 100 Contractor helpful.
All position measurement are based on CLI Core Values
- Above and Beyond
- Relationship of all Stakeholders
- Team Player
- Integrity/Honesty
- Safety
- Tenacity/Grit
- Solution Driven
About CLI-Services
CLI-SERVICES was founded in 1977 and has steadily grown over the past 40 years. We have on staff certified lighting consultants, journeyman electricians, master electricians, and certified lighting technicians. Our employees drive fully stocked service vehicles. In addition to our service vehicles, we have fully stocked bucket trucks with the capability of reaching up to 100 ft. working height. We also have 24-hour on-call service as well as tablets with cellular connection.
CLI-SERVICES provides sustainable energy-efficient solutions from consultation through installation and recycling. We enhance the efficiency of lighting and electrical systems for our customers through expert assistance in (1) specifying which products will produce the greatest energy and maintenance savings while providing the best solution to meet customer goals, (2) supplying and installing the new lighting and electrical products and (3) maintaining the lighting and electrical system. Customer service is our number one focus. We provide full-service solutions to our customers; the key element being the long-term relationship we build and maintain. In addition, when we recommend a product or system, we stand behind that product and its performance. CLI strives to be the artist in the industry.