Account Manager
About this Position
Come Join our Winning Team!
Compensation: Uncapped earning potential - $180,000 ($55,000 Base + Commissions: averaging $125,000/year based on sales targets)
Benefits:
Paid holidays
Paid sick time
Paid time off for full-time employees
401(k) retirement plan with company match
Section 125 pre-tax benefit option
Medical and dental insurance
Life insurance
Short-term disability
Training opportunities
Uniforms
FAMLI benefits, as applicable
Help businesses shine brighter, operate smarter, and save energy
CLI Services is looking for a relationship-driven, detail-oriented, and solution-focused Account Manager to grow and manage customer relationships across commercial, industrial, municipal, and facility-based accounts.
This is not a transactional sales role. It is a consultative account-management position for someone who understands how to listen to customers, identify needs, develop practical solutions, coordinate with internal teams, and follow through until the work is delivered, billed, and done right.
For more than 48 years, CLI Services has helped customers improve their facilities through lighting, electrical, sign, EV charging, controls, sustainability focused results, and life-safety solutions. We are a family-owned company with deep roots, strong values, and a growing footprint across the region. Our work helps customers lower costs, improve safety, upgrade infrastructure, and create better environments for the people who use their buildings every day.
The Opportunity
As a Lighting Account Manager, you will own and grow an assigned book of business by building trusted relationships with existing and prospective customers. You will develop account plans, uncover opportunities, prepare proposals, coordinate orders, track progress, and serve as a key point of contact for customer needs.
You will work closely with sales leadership, operations, project management, accounting, logistics, marketing, and technical service teams to ensure customers receive responsive service, accurate proposals, timely delivery, and high-quality results.
The right person for this role is organized, proactive, technically curious, comfortable with follow-up, and energized by helping customers solve real facility and infrastructure challenges.
What You’ll Do
Build and grow strategic accounts
Manage customer relationships from first conversation through follow-through
Prepare proposals, quotes, and orders with accuracy
Coordinate across teams to deliver results
Stay sharp and solution-driven
What Success Looks Like
In this role, success means building trust, growing revenue, and helping customers move from need to solution with confidence.
Key Performance Expectations and Required Qualifications
Key Performance Expectations Include:
Achieving assigned annual sales and revenue goals.
Building a strong proposal pipeline and meeting proposal activity targets.
Responding to new estimate requests within 24 hours.
Maintaining accurate and timely proposal, order, and customer data.
Following up consistently after the sale and maintaining strong customer contact.
Receiving positive feedback from customers and internal team members.
Protecting margins by clearly understanding project scope, materials, timing, and customer expectations.
- Required Qualifications:
At least 3 years of sales, account management, customer relationship, or technical experience in energy-efficient lighting, electrical maintenance, facility services, construction, or a related contractor environment.
Associate’s degree, bachelor’s degree, or equivalent trade/industry experience.
Demonstrated ability to take initiative and work independently without close supervision.
Strong consultative selling, problem-solving, and customer-service skills.
Excellent organization, time management, and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills.
Proficiency with Microsoft Office, Outlook, CRM/account-management software, and the ability to learn company systems such as Sage.
Valid driver’s license and ability to visit customer sites as needed.
Working Environment
This position operates in a hybrid working environment, with approximately 80% of time spent in an office setting and 20% of time spent in the field. The role requires the ability to perform both sedentary office duties and occasional field-related physical activities.
While in the office, the employee must be able to remain in a stationary position for extended periods, use a computer and other office equipment, type, view monitors, participate in meetings, communicate clearly, and perform tasks involving repetitive motion. The employee may occasionally be required to stand, walk, bend, reach, or lift office materials weighing approximately 10–25 lbs.
While in the field, the employee may be exposed to active jobsite environments and must be able to safely navigate construction, electrical, or maintenance work areas. Field activities may require standing, walking, bending, kneeling, crouching, climbing ladders or stairs, and working in tight or confined spaces. The employee may occasionally lift, push, pull, or carry materials and equipment weighing up to 50 lbs.
Key physical requirements include stamina, mobility, balance, manual dexterity, hand-eye coordination, visual acuity, and the ability to distinguish color-coded materials or wiring when necessary. Field conditions may include exposure to varied weather, uneven surfaces, active equipment, noise, and other jobsite conditions. The employee must be able to follow all safety procedures and use appropriate personal protective equipment when required.
The Ideal Candidate is Someone Who:
Enjoys building long-term customer relationships.
Can translate customer needs into practical lighting, electrical, or facility solutions.
Is comfortable owning follow-up and keeping details moving.
Works well with operations, project managers, technicians, accounting, and leadership.
Is motivated by goals, but grounded in service.
Communicates clearly, professionally, and consistently.
Has the grit to solve problems and the
All position measurement are based on CLI Core Values
- Above and Beyond
- Relationship of all Stakeholders
- Team Player
- Integrity/Honesty
- Safety
- Tenacity/Grit
- Solution Driven
About CLI-Services
CLI-SERVICES was founded in 1977 and has steadily grown over the past 40 years. We have on staff certified lighting consultants, journeyman electricians, master electricians, and certified lighting technicians. Our employees drive fully stocked service vehicles. In addition to our service vehicles, we have fully stocked bucket trucks with the capability of reaching up to 100 ft. working height. We also have 24-hour on-call service as well as tablets with cellular connection.
CLI-SERVICES provides sustainable energy-efficient solutions from consultation through installation and recycling. We enhance the efficiency of lighting and electrical systems for our customers through expert assistance in (1) specifying which products will produce the greatest energy and maintenance savings while providing the best solution to meet customer goals, (2) supplying and installing the new lighting and electrical products and (3) maintaining the lighting and electrical system. Customer service is our number one focus. We provide full-service solutions to our customers; the key element being the long-term relationship we build and maintain. In addition, when we recommend a product or system, we stand behind that product and its performance. CLI strives to be the artist in the industry.